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How it works at Südkreuz

Thank you all for showing up and helping us! Your commitment is very much appreciated! In order to help in the best possible way, it’s important that we all follow some basic rules and stick to the structures we were able to build over these last days.

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Please only come to the station after taking the steps below
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You are on station and have a question? Use our ‣

Table of content

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Do you speak 🇺🇦 Ukrainian, 🇷🇺 Russian, or 🇵🇱 Polish? Your skills are really highly needed! If you see a time slot without enough 🇺🇦🇷🇺🇵🇱speakers signed up, try to come then.

Before you go

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When registering first time on volunteer-planner.org, please be aware that your chosen user name will be visible to all other people on this platform! So we recommend to chose a name that does not identify you as a person, just as a precaution.

  1. Get physically prepared for your shift

Wear warm clothes and bring something for yourself to eat and drink.

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Help us keep the stations (and everyone of us) COVID-safe!

Please come with a proof of negative COVID test result (no older than 24 hours).

Wear a mask while you volunteer and change it frequently Stay home if you feel unwell or have symptoms like fever or cough.

  1. Get prepared with information by reading this whole guide before you come to volunteer.

Make sure to learn about your specific station as well as the general procedures.

At the station

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Meeting point is at the Hildegard Knef Platz

  1. Check In: When you arrive, please check in at the info desk. You will be registered with your name, address and phone number.

    2. Bring you ID card

  2. Get a proper briefing by our coordinators before start working.

    3. Please do not just show up and start to the best of your knowledge and belief. We know you all have the best intentions, so in order to avoid confusion and chaos, you all need to get a (updated) briefing by the coordinators and follow the procedures.

  3. Get a reflective vest from us, plus additional items that identify you as a volunteer.

    4. Put your name and the languages you speak on a piece of tape and put it on your vest. 🦺 

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    Orange: Translators speaking 🇺🇦 🇷🇺
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    Yellow: Volunteers speaking 🇩🇪 🇬🇧 (and all other languages)
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    Blue: Coordinators (responsible on site)

  4. The coordinators will divide you into teams and assign you to specific stations/locations.

    5. Have a question or problem while you work? Talk to your station coordinator.

  5. Check out: Let the coordinators know when you leave so we can reassign your position.

    6. Make sure to bring back your vests to the accommodation team and sign off.

  6. Thank you for your volunteer support.

    7. We would be very happy and it would help a lot if you decide to come back. We look forward to seeing you again.

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Warning — keep your eyes and ears open! Better be safe than sorry - unfortunately, there are people who are taking advantage of the current situation. We’ve experienced very unpleasant situations with people, especially men, approaching our volunteers asking them to host women (with children), even offering them money to do so. Also, there were cases where they tried to approach children/ unattended minors. We HAVE TO MAKE SURE that everybody who arrives here is safe! Look out for suspicious situations and approach everyone who seems „sketchy“ to you. If anyone approaches you, tell them to wait where they are and IMMEDIATELY INFORM THE POLICE.
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Bundespolizeirevier Berlin-Suedkreuz: (030) 789 086 0
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Stay safe! Please make sure to look out for your own safety!

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