First, keep in mind to stay calm even if your counterpart is stressed or nervous. You may encounter devastating situations — stay friendly and calm, and don’t make people feel more stressed than they already are.
If your language skills can’t help in communicating with a refugee, there are several things you can try:
- First, always look for a person speaking Ukrainian or Russian to help you out.
- Use images to communicate
- Short kit with Ukrainian and English translation of often needed phrases at the station https://drive.google.com/file/d/1WdMGvOtCrHaza34cgYO_VawO2Xd92tXF/view?usp=sharing
- PDF First communication help https://icoonforrefugees.com/wp-content/uploads/2022/04/ICOON-first-communication-help-for-refugees-A4.pdf
- PDF – Lernhilfe Deutsch https://icoonforrefugees.com/wp-content/uploads/2015/12/ICOON-Lernhilfe-Deutsch-A1-Poster.pdf
- With an App (Android only): https://play.google.com/store/apps/details?id=eu.amberpress.icoon.refugees
- Use a translator app. Make a calm movement with your hand to sign, that they should talk slowly into your phone's microphone