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FAQ

Answers to question that you might get asked or have for yourself. If you want to add something, or the information is outdated: → Telegram @silvia_dancing or @luci_kah, or leave a comment. Thank you very much 💚

Arrival in other countries

RefugeesLegalAccommodationTransportHealth

Bank accounts for refugees

RefugeesFinance

Biometric photos

hauptbahnhofRefugees

Breastfeed at HBF

hauptbahnhofRefugeesKids

Charging a phone at HBF

RefugeeshauptbahnhofVolunteers

Clothing for refugees

Refugees

Copy Shop service for refugees

Refugees

COVID-19 for refugees

HealthRefugees

COVID-19 for volunteers

HealthVolunteers

Everything about pets / animals

AnimalsRefugees

Food products for refugees

Refugees

Free hairdressing for refugees

Refugees

Free museum tickets

Refugeeshauptbahnhof

General information for refugees from Ukraine

Refugees

Glasses / Eye care for refugees

RefugeesHealth

Help as a medical doctor

VolunteersHealth

Help as a Psychologist, psychotherapist

Psychological SupportVolunteers

Help at Reisezentrum

Volunteershauptbahnhof

Hotels/hostels at HBF (€)

hauptbahnhofAccommodation

Housing / accommodation for refugees

AccommodationRefugees

I don’t speak Ukrainian / Russian

CommunicationVolunteers

Insurance for volunteers

VolunteersLegal

Jobs / Work for refugees

Refugees

Lost & Found at HBF

hauptbahnhofVolunteersRefugees

Lost identity papers

RefugeesLegal

Luggage storage

hauptbahnhof

Medical support / doctors for refugees

HealthRefugees

Missing relatives

Refugees

Mobility Service, Wheelchairs

hauptbahnhof

Money Exchange

Refugeeshauptbahnhof

Other cities offer support

VolunteersNetworkCommunication

Places to rest for volunteers (HBF)

Volunteershauptbahnhof

Pregnant Women

HealthRefugees

Psychological crisis support for refugees

Psychological SupportRefugees

Psychological crisis support for volunteers

Psychological SupportVolunteers

Refugee Law Clinics

LegalRefugees

Registration

LegalRefugees

Report inappropriate behavior

Volunteershauptbahnhof

Reporting War Crimes

RefugeeshauptbahnhofLegal

School info

educationRefugeesKids

Security protocol for “creepy persons”

Volunteers

Sign language support for refugees

CommunicationRefugees

SIM cards

RefugeesCommunication

Studying Options

Refugeeseducation

Toilets / WC at HB

hauptbahnhofRefugeesVolunteers

Train Tickets for Refugees

TransportRefugeeshauptbahnhof

Translation support for refugees

RefugeesCommunication

Unaccompanied minors

hauptbahnhofRefugeesKids

Vest colors

Volunteershauptbahnhofzobsuedx

What is LAF, LEA, BAMF

Legal

What to do when a train arrives

hauptbahnhofVolunteers

Why do you need to sign the contact form when starting a shift?

Volunteers